The Aging and Adult Services Agency has been designated as the lead state agency of an initiative to identify opportunities to improve access for individuals seeking long-term supports and services (LTSS) across all of state government. A coalition of cross-departmental state-level partners has been formed to integrate, streamline, and coordinate all of Michigan's long-term supports and services into a unified system, using Lean and other Continual Quality Improvement (CQI) techniques, methods, and practices.

Key Quality Improvement Documents

• Implementing Change and Improvements - Part 1
• Implementing Change and Improvements - Part 2
• Handbook for New Design Team Members
• PDSA Form
• Stand and Deliver Letter
• Home Help Process Improvement Stakeholder Memorandum
• Home Help Complex Care Assessment Process--DRAFT
• Home Help Stakeholder Feedback Session Recommendations--November 7, 2017 Recording
• Home Help Stakeholder Feedback Session Recommendations--January 3, 2018 Recording

Level of Care Determination (LOCD) Process Improvement

• LOCD Process Improvement Stakeholder Feedback Sessions
• LOCD Process Improvement-Biller's Stakeholder Feedback Sessions
• Differences Between LOCD Design and Idealized Design
• LOCD Idealized Processed Diagram
• LOCD Stakeholder Electronic Form